Position : Customer Service Expert
Company Name : Service Integrity
Steven Di Pietro is the Executive Director and founder of Service Integrity Mystery Shopping . He has started five different businesses but now spends most of his time obsessing about the future of customer service. He is also an ex-banker, an author, publisher of a weekly podcast, and trainer.By having access to customer service data in so many different industries, Steven is in a position to provide practical advice as to what does, and does not work in customer service and sales.