Thomas, Rob
Position :
Manager Operations Business Systems
Company Name :
AHM
Rob Thomas is the Manager of Operations Business Systems in the private health insurance division of ahm, one of Australia's most innovative health funds.
As a key driver of change within ahm's Contact Centre, Rob has sourced and implemented various technologies to position ahm as a leading customer service organisation. Rob successfully led the implementation of Biometric Voice Verification, considered to be one of the first public deployments of the technology globally.