Position : Customer Service Improvement Manager
Company Name : Standard Life Assurance
Graham Nichol has been with Standard Life for 25 years and has extensive experience in both managing operations and project development. Graham is currently responsible for the development, management and implementation of the Customer Service strategy and business plan.
This includes the provision of project expertise and consultancy across the company together with sponsorship of key business projects, methods and developments such as Natural language, Performance Improvement, and Lean