Position : Customer Satisfaction Measurement Specialist
Company Name : N/A
David Naylor has been improving customer experiences for over 16 years. He has used a simple formula to help companies be successful - learn the secrets of other successful companies and make them work for you. His years in the customer service industry has given him the opportunity to work across many industries, and in many parts of the World including the UK, across Europe and throughout Asia-Pacific. He is passionate about helping business to do the right thing for the customer, knowing that, will give long term benefit for the business. Running his own business in the UK for the last 8 years and now based in New Zealand in the Outsourcing and Telecommunications sectors, he has a wealth of practical experience in turning customer insight into leaner customer processes and reduced reasons for contact. David believes that reducing contact by 20% while improving your Net Promoter Score by 20 points should be your starting point for year one!