Position : GM Business Consulting
Company Name : Salmat
Recognised as a thought leader in the speech recognition and contact centre industry, Steve has consulted on customer service transformation to businesses all around the world. Originally from the UK, Steve has held key roles at both Alcatel and Philips in Europe.
At Salmat, Steve's experience in identifying business drivers for customer service improvement across multiple industries is used in ensuring technology solutions fit the clients’ business needs. Steve travels widely in his role working with clients in North America, UK, Australia and New Zealand. Clients he has consulted to include: National Australia Bank, Vodafone, Prudential, Qantas, Ticketek, Standard Life, Suncorp, Westpac and Telstra.
Steve has a passion for improving customer service and believes that improving efficiency can also lead to improved service if done with the customer in mind.