Position : Chief Operating Officer
Company Name : Salesforce
Andrew is the Chief Operating Officer of SalesForce, Salmat's Contact Centre Division. SalesForce is Australia's leading outsource contact centre provider with almost 4,000 people located around Australia and New Zealand.
Companies outsource some or all of their sales and customer service functions to SalesForce for management through contact centre, face to face and retail kiosk channels. SalesForce recently completed the acquisition of Vecommerce bringing natural language speech recognition into their solutions mix.As a result of the company's culture where there is a conviction to fun and quality, SalesForce was recognized as the "Best Employer to Work for in Australia and New Zealand" in 2004 and 2005/06 by Hewitt Associates/BOSS Magazine/Australian Graduate School of Management in their Best Employer awards.
SalesForce is the only organistion to win this prestigious award on multiple occasions.In addition to building and operating contact centres on behalf of clients, SalesForce provides companies that seek to develop superior in-house contact centres with a wide range of advice ranging from contact centre technology acquisition, CTI systems design and implementation, workspace environment design and construction, training and creating optimized staff engagement through cultural alignment.