Position : Service Manager, Individual Pensions
Company Name : Standard Life Assurance
Carole Glover - a pensions professional with over 30 years experience of running Operations both in a Customer Service environment and Sales environment.
Starting at the bottom Carole has progressed through the ranks at Standard Life and cut her teeth at the sharp end exposing her to all aspects, of all jobs at all levels. Carole believes understanding the customer must be kept at the heart of everything and good service and cost efficient service are the same thing