Position : Contact Centre Manager
Company Name : Coca Cola Amatil
Paul has worked for Coca Cola Amatil (NZ) Ltd for over 3 years and is currently the National Operations Manager in Customer Services. With over 8 years experience working primarily within the Contact Centre Industry in small to medium size contact centres, Paul has learnt to understand the key dynamics that makes his teams hum. Paul is the recipient of the 2007 TUANZ Contact Centre Manager of the year - less than 25 seats and his team has won Gold at the CRM Contact Centre Awards in 2007 and 2008.