Position : Manager - National Contact Centre
Company Name : Australian Air Express
Victor is a customer sales/service exponent of contact centres at both strategic and operational levels. He has been directly involved in customer sales/service, retention, acquisition and loyalty projects in a range of industry sectors including government, banking, telecommunications, manufacturing, marketing and more recently, with Logistics and Freight at Australian air Express.
Victor is an advocate of organisational growth and efficiencies i.e., “fitter, broader, faster” involving People, Technology, Environment and Performance Management initiatives.
"I believe in a fresh and dynamic approach - combining a consultative application towards 'trusted partner' relationships with the common denominator of "customer centric" principles with relevant ROI - OR simply put, Satisfying the needs of the business & customers!"