Position : Operations Manager
Company Name : AHM
Melinda Charlesworth is the Operations Manager at Australian Health Management, a role that involves managing over 120 people, including a large contact centre and a processing centre, which between them service the needs of around 127,000 members across Australia.
Melinda holds a Bachelor of Commerce in Employment Relations and a Masters of Science in Logistics.
Before coming to operations management Melinda spent almost 15 years in the IT industry where she gained extensive management and technical experience working with clients across various industries from large manufacturers to pharmaceuticals and warehousing & distribution.
Melinda is committee member and former director of the Australian Teleservices Association.
She was a finalist in the CCNG Australian Call Centre Manager of the Year for 2003 and won the Wollongong University Commerce & Business Alumni Award for 2004 and runs the 2006 ATA National Call Centre of the Year for centres between 50 – 120 seats!!