Position : Head of Customer Contact Centres
Company Name : St George Bank
Antoine Casgrain is the Head of Customer Contact Centres for St George Bank in Australia. He leads the delivery of the award winning customer experience to their more than 2 million customers through a team of over 1,000 staff.
Antoine previously held similar roles with Westpac Banking Corporation and AMP Financial services.
Prior to his senior executive career Antoine worked 12 years with a major international consulting firm. His North American and Pan Pacific consulting career touched all industries.
Antoine is currently a Director of the Customer Contact Strategy Forum (CCSF), an international group that discusses and shapes the way organizations interact with their customers. He was previously the Vice Chairman of the Australian Teleservices Association (ATA), Australia's governing body for Call Centres. Originally from Montreal, Canada, Antoine has been living in Australia and various parts of South East Asia for the last 18 years.
He holds a Bachelor's degree in Industrial Psychology and a Masters in Education.