Position : Director
Company Name : AAPT
Chris moved into the Contact Centre environment in 1996, managing the Cardiff Call Centre for the Department of Social Security. In June 1997, he established a greenfield site at Gosford for Centrelink.
During his time at Centrelink, the Centre received numerous national awards for their change management and workplace diversity processes.
In June 2001, Chris was the first civilian to be appointed to mange the NSW Police Assistance Line. At that time, the virtual call centre environment operating out of Tuggerah and Lithgow, dealt with non-emergency related crime.
Since 2001, the Police Assistance Line has taken over the major telephony related businesses for the NSW Police, including Triple Zero (000), Crime Stoppers and the NSW Police switch, leading to greater efficiency and effectiveness for the organisation.
The PAL is now an integral part of the NSW Police, dealing with all emergency and non-emergency crime; the gathering of intelligence for investigation of crime or critical incidents; and deploying specialist police resources to assist in the investigation of crime.
The operation employs over 300 people, including police and civilian staff and utilises all major contact centre technologies to ensure that it meets its obligations to the community of NSW.