Previous Events
The 2010 annual Voice Leadership Conference took place on Wednesday 2nd and Thursday 3rd June at the Swissotel in Sydney.
We were joined by industry professionals with an interest in customer service, speech recognition and voice biometrics, from leading organisations and government agencies including Inland Revenue New Zealand, Ticketek, Newcastle Permanent Building Society (NPBS), HSBC, Hong Kong Housing Authority, ahm, BNZ, iiNet and many more.
Read on ...
Effective change management and staff engagement in a risk averse environment. How the Australian Department of Defence introduced an open menu voice recognition system which didn’t upset the customer whilst dramatically reducing queue times and reducing average handle time by 15%. Click here to view.
Read on ...
Join us at the Voice Leadership Forum and hear directly from those companies and government agencies who have already deployed speech recognition and voice biometrics, with the aim of enhancing the customer experience, improving security and increasing efficiency.
Read on ...
The Forum featured experts from NAB, Coca Cola Amatil, Queensland Motorways, as well as industry professionals from the Biometrics Institute, callcentres.net, the Australian Payments Clearing Association (APCA) and specialists in customer experience.
Read on ...
Leading speech experts were joined for two speech-filled days of presentations, breakouts and insights into great customer experience and biometrics information.
Read on ...
At the Voice Leadership Forum 2007 over 80 delegates discovered the latest trends in speech implementation hearing from both implementers and experts over the two-day conference.
Read on ...
The Voice Leadership Forum 2006 took place on 30-31 March 2006 at the Intercontinental Hotel in Sydney and addressed some of the issues and solutions associated with solving the customer experience challenge.
Read on ...