Previous Events
The Voice Leadership Forum hosted a one day event on Thursday 10th November in Wellington.
Leading professionals from Inland Revenue, Westpac and Newcastle Permanent Building Society shared their insights into the business transformation that occured as a result of implementing voice biometrics, speech recognition and other contact centre solutions and the outcomes that they achieved.
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Jennifer describes how Westpac bank has effectively leveraged social media to effectively communicate with their customers.
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Voice Leadership Forum 2011
The 6th Annual Voice Leadership Forum Conference was held on 9th & 10th of March 2011 at the Radisson Plaza Hotel in Sydney. Leading professionals from Australia and New Zealand's provided up-to-date information on business solutions that have been implemented using voice biometrics, speech recognition as well as other contact centre business outcomes.
Some of APAC's foremost business leaders presented their experiences and results of programmes that have created dynamic change within their organisations.
Successful leading edge solutions were presented in the Financial Services, Insurance, Government, Health, Energy, Logistics, Telecommunications and other industries.
Transform Your Business
The VLF is at the forefront of delivering relevant industry information and real-life findings. Transformation is an integral part of any organisation that is looking to succeed and the aim of the 2011 VLF was to enable individuals to understand how transformation can drive better business outcomes.
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The 2010 annual Voice Leadership Conference took place on Wednesday 2nd and Thursday 3rd June at the Swissotel in Sydney.
We were joined by industry professionals with an interest in customer service, speech recognition and voice biometrics, from leading organisations and government agencies including Inland Revenue New Zealand, Ticketek, Newcastle Permanent Building Society (NPBS), HSBC, Hong Kong Housing Authority, ahm, BNZ, iiNet and many more.
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Effective change management and staff engagement in a risk averse environment. How the Australian Department of Defence introduced an open menu voice recognition system which didn’t upset the customer whilst dramatically reducing queue times and reducing average handle time by 15%. Click here to view.
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Join us at the Voice Leadership Forum and hear directly from those companies and government agencies who have already deployed speech recognition and voice biometrics, with the aim of enhancing the customer experience, improving security and increasing efficiency.
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The Forum featured experts from NAB, Coca Cola Amatil, Queensland Motorways, as well as industry professionals from the Biometrics Institute, callcentres.net, the Australian Payments Clearing Association (APCA) and specialists in customer experience.
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Leading speech experts were joined for two speech-filled days of presentations, breakouts and insights into great customer experience and biometrics information.
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At the Voice Leadership Forum 2007 over 80 delegates discovered the latest trends in speech implementation hearing from both implementers and experts over the two-day conference.
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The Voice Leadership Forum 2006 took place on 30-31 March 2006 at the Intercontinental Hotel in Sydney and addressed some of the issues and solutions associated with solving the customer experience challenge.
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