Contact Centre Technology

The Future of IVR - What Part does it have in Communications Strategies - Discuss
Creator: VLF Admin

by VLF Admin
at 11/05/2010 @ 09:06

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£15.3 billion: The Cost of poor Customer Service to the UK Economy
Creator: VLF Admin

by VLF Admin
at 19/03/2010 @ 14:25

1

38

Scientists Uncover Why Speech Systems Don't Always Understand Humans
Creator: VLF Admin

by VLF Admin
at 5/03/2010 @ 09:33

1

47

Customer Service Research Highlights Costs of Poor Customer Service
Creator: VLF Admin

by VLF Admin
at 2/03/2010 @ 10:47

1

46

The Business Case for IVRs and Automated Speech Recognition
Creator: VLF Admin

by VLF Admin
at 1/03/2010 @ 10:26

1

54

Does Emotion Detection Really Help - Debate
Creator: VLF Admin

by VLF Admin
at 25/02/2010 @ 14:18

1

50

Whitepaper: How IVR ROI Analysis can Help Recovery from the Economic Downturn - Do you Agree?
Creator: VLF Admin

by VLF Admin
at 5/02/2010 @ 09:02

1

60

Improving Customer Experience, Improving Productivity and Increasing Customer Retention - Study Reveals Top 3 Goals for Call Centres in 2010
Creator: VLF Admin

by VLF Admin
at 1/02/2010 @ 14:17

1

62

Speech-Enabled Call Centre Solution Updates Whitepaper
Creator: VLF Admin

by VLF Admin
at 25/01/2010 @ 11:24

1

59

Shock Survey Reveals Poor Customer Service Costs Companies USD $338.5 Billion per Year in Lost Business
Creator: VLF Admin

by VLF Admin
at 20/01/2010 @ 11:11

1

61

Independent Study Finds Consumers Want Increased Automation in the Contact Centre
Creator: VLF Admin

by VLF Admin
at 19/01/2010 @ 14:13

1

68

Top 5 Predictions for Call Centre Technologies in 2010 - do you agree?
Creator: VLF Admin

by VLF Admin
at 14/01/2010 @ 13:32

1

68

Customer Friendly Interactive Voice Response (IVR) - is there such a thing?
Creator: VLF Admin

by VLF Admin
at 8/12/2009 @ 15:14

1

80

Call centre efficiency
Creator: VLF Admin

by ssrikanth
at 9/04/2009 @ 12:35

2

221

Is automation a barrier of communications?
Creator: VLF Admin

by ssrikanth
at 9/04/2009 @ 12:33

2

188