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General
General comments and introductions.
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by VLF Admin
at 11/05/2010 @ 09:21
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1
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Voice Biometrics
What are voice biometrics? How can they be used for secure identification and verification?
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by Felix
at 5/06/2010 @ 00:49
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11
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Contact Centre Technology
What is new in contact centre technology? What are the benefits of speech recognition technology? How can speech solutions improve the customer experience?
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by VLF Admin
at 11/05/2010 @ 09:06
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15
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Contact Centre Learning & Development
What are the best training methods for engaging your customers? How can training help to increase your Net Promoter Score (NPS)?
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0
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Contact Centre Solutions
What are the best methods for improving your customer's experience in a contact centre? What is rapport-based routing and does it really work? How can you improve agent retention and absenteeism? These are just some of the 'hot topics' affecting contact centre operations.
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by VLF Admin
at 6/04/2010 @ 16:23
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2
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