Discussion Forums

The Discussion Forum is designed to let you have your say on new advances, issues or just general speech industry chat.

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ThreadsLast updatedThreads

General

General comments and introductions.

by VLF Admin
at 11/05/2010 @ 09:21

1

Voice Biometrics

What are voice biometrics? How can they be used for secure identification and verification?

by Felix
at 5/06/2010 @ 00:49

11

Contact Centre Technology

What is new in contact centre technology? What are the benefits of speech recognition technology? How can speech solutions improve the customer experience?

by VLF Admin
at 11/05/2010 @ 09:06

15

Contact Centre Learning & Development

What are the best training methods for engaging your customers? How can training help to increase your Net Promoter Score (NPS)?

 

0

Contact Centre Solutions

What are the best methods for improving your customer's experience in a contact centre? What is rapport-based routing and does it really work? How can you improve agent retention and absenteeism? These are just some of the 'hot topics' affecting contact centre operations.

by VLF Admin
at 6/04/2010 @ 16:23

2