VLF Wellington

Thursday, 10 November 2011 - Thursday, 10 November 2011

Address : Intercontinental 2 Grey Street Wellington 6011

The Voice Leadership Forum hosted a one day event on Thursday 10th November in Wellington.

Leading professionals from Inland Revenue, Westpac and Newcastle Permanent Building Society shared their insights into the business transformation that occured as a result of implementing voice biometrics, speech recognition and other contact centre solutions and the outcomes that they achieved.

Downloads

Speakers

Amanda Tooker
Head of Collections, Retail Banking, BNZ
Chris Brace
Solutions Architect, TelstraClear
Dr Mike Banbrook
Speech and Voice Biometrics Consultant, Salmat
Elizabeth Waldron
Senior Manager, CSC Channel, Retail and Business Banking, Westpac
Gagau Annandale Stone
Regional Commisioner for Social Development, Ministry of Social Development New Zealand
Heather Daly
Group Manager, Customer Service, Inland Revenue New Zealand
Ian Jones
Head of Sales, Salmat
John Connolly
Member Support Manager, Newcastle Permanent Building Society
Keith Royston
General Manager Business Intelligence Group, Salmat
Steve Lewis
GM Business Consulting, Salmat
Tony Stenhouse
National Operations Manager, Work and Income, Ministry of Social Development New Zealand