2009 Forum

Downloads

• 2009 ANZ Biometric Research Project
  (1 Mb)
• Certainly, I will transfer you now...
  (724 Kb)
• Executive Engagement with the Customer Cycle
  (75 Kb)
• Lean Servicing: Different Points of View for youy Customers Contacts
  (1 Mb)
• Recent Developments in Biometric Vulnerability Assessment
  (472 Kb)
• Research in the Voice Space: What's Coming Next
  (241 Kb)
• Speech: Business Transformation and Driving a Better Customer Experience
  (1 Mb)
• The Four Layers of Fraud Prevention
  (1 Mb)
• Transforming into a Successful Contact Centre in the BPO Arena
  (414 Kb)
• Utilising Speech Solutions to Understand Business Needs and Manage Change Efficiently
  (1 Mb)

Speakers