2008 Forum

Thursday, 10 April 2008 - Friday, 11 April 2008

Address : Marriott Hotel Circular Quay, Sydney

Leading speech experts were joined for two speech-filled days of presentations, breakouts and insights into great customer experience and biometrics information.

Downloads

Biometric Voice Authentication - What the Public Really Think
(1 Mb)
BOC's Journey through Successful Speech Implementation
(187 Kb)
Customer Experience Management: the Key to a Successful Speech Solution
(791 Kb)
Everything You Wanted to Ask About Writing a Successful Tender but Were too Afraid to Ask
(293 Kb)
Improving Customer Service and Saving Time
(253 Kb)
The Successful Implementation of Biometric Speech Solutions
(674 Kb)
Voice Biometrics: Business Drivers, Key Success Factors and Consumer Acceptance
(796 Kb)

Speakers

Ben Molenaar
eBusiness Manager, BOC Gases
Clinton Alver
Senior Business Consultant, N/A
Dr Catriona Wallace
Director, callcentres.net
Kevin Panozza
CEO, Salesforce
Peter Inman
Customer Service Director (Life, Savings & Mortgages),, Standard Life UK
Rob Thomas
Manager Operations Business Systems, AHM
Steve Lewis
GM Business Consulting, Salmat
Steve McJannet
Solution Architect, Salmat

Event Gallery

Alex Heng
Catriona Wallace
Clinton Alver
Dean Walters
Gala Dinner
Kevin Panozza
VLF
VLF Balloons