2007 Forum

Wednesday, 7 March 2007 - Thursday, 8 March 2007

Address : Shangri-La Hotel Sydney

At the Voice Leadership Forum 2007 over 80 delegates discovered the latest trends in speech implementation hearing from both implementers and experts over the two-day conference.

Downloads

Adding Value to the Bottom Line - TrustPower - A Case Study
(3 Mb)
APAC Contact Centre Industry, Channel Usage and the Uptake of Speech Recognition
(1 Mb)
Biometrics in Business
(2 Mb)
Identifying your Customer: ID&V Strategies for Natural Speech Systems
(1 Mb)
Pizza Hut - 4 years on, the Lessons Learned
(5 Mb)
Standard Life: Market Leading Service at Low Cost
(6 Mb)
The Good and Bad of Speech System Implementation
(438 Kb)
Voice Biometrics: Learnings for Hollywood to Canberra
(6 Mb)

Speakers

Andrew Hume
Chief Operating Officer, Salesforce
Carole Glover
Service Manager, Individual Pensions, Standard Life Assurance
Fiona Keough
Manager Operations & Priority Business to Business, St George Bank
Graham Nichol
Customer Service Improvement Manager, Standard Life Assurance
Joanne Drake
Customer Services Manager, TrustPower
Melinda Charlesworth
Operations Manager, AHM

Event Gallery

Andrew Hume
Attendees
Carole Glover
Dinner 1
Dinner 2
Dinner 3
Dinner 4
Dinner 5
Entertainment
Fiona Keough
Graham Nichol
Melinda Charlesworth
More Attendees
Registration
Telstra
Welcome