About the Voice Leadership Forum
Launched in 2005, the Voice Leadership Forum was formed as an association of members consisting of top industry professionals examining the use of speech recognition and voice biometric solutions within their organisations to address business challenges, drive thought leadership, create industry best practice standards and optimise engagement with their customers.
In response to expanded business and client requirements, the original Voice Leadership Forum's focus of speech recognition and voice biometrics has been extended to include additional contact centre solutions that help companies to drive an exceptional customer experience.
Mission
The Voice Leadership Forum's mission is to be the leading information forum for thought leaders who drive new business models and emerging contact centre solutions to global markets and industries.
Objectives
The objectives of the Voice Leadership Forum incorporate the following:
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Information sharing platform for endorsing leading-edge contact centre solutions to improve business benefits
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Promote initiatives that that drive a better customer experience
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Influence the future direction of related industry and technologies
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Improve the financial returns from investing in contact centre solutions
Executive Committee Members
The Executive Committee is made up of professionals from a range of industries that bring together their experience to drive a continuously successful VLF.
Alan Alcock, Chairperson - Voice Leadership Forum
Sam Jackel, Project Director, Contact Centre Transformation - Westpac
Jennifer Rufati, Head of Customer Operations - Westpac
Charles Ronaldson, Deputy Chief Executive - Department of Internal Affairs (New Zealand)
Joanne Sakkas, Call Centre Relationship Manager - Transurban
Hamish Stewart, Independent Biometric Consultant
Rob Thomas, Manager Operations Business Systems - Australian Health Management
Kathryn Wood, National Manager, Customer Care - QBE