Held at The Marble Room, Radisson Plaza Hotel in Sydney on Wednesday, 6 May 2009 - Thursday, 7 May 2009, the Forum featured experts from NAB, Coca Cola Amatil, Queensland Motorways, as well as industry professionals from the Biometrics Institute, callcentres.net, the Australian Payments Clearing Association (APCA) and specialists in customer experience.
Breakout Session - 2009 ANZ Biometric Research Project
By Dr Catriona Wallace
Download the presentation (PDF) 1 Mb
The Impact of Executive Leadership in Driving Customer Service Excellence
By Peter Berry
Download the presentation (PDF) 75 Kb
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