Voice Leadership Forum Comes to New Zealand

VLF New Zealand - A Success!

The Voice Leadership Team was overwhelmed by the success of VLF NZ held at the Intercontinental Hotel in Wellington on Thursday 10th, November, 2011.

A number of recurring themes came through across the day;

  • - A journey - deploying speech is a long term journey which drives strategic change
  • - Customer centric design - always put your customers at the heart of your design
  • - Effect on Agents - do not underestimate the positive effect the systems can have on your staff morale


Find Out More

VLF NZ SSPEAKERS
Amanda Tooker

Amanda Tooker
Head of Collections, Retail Banking
Bank of New Zealand

Gagau Annandale Stone
Regional Commisioner for Social Development
Ministry of Social Development New Zealand

About VLF

Launched in 2005, the Voice Leadership Forum was formed as an association of members consisting of top industry professionals examining the use of speech recognition and voice biometric solutions within their organisations to address business challenges, drive thought leadership, create industry best practice standards and optimise engagement with their customers.

Complete Survey

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